The Benefit of Change: Thought to Reality
Terry Goswick Jr., 9-1-1 Executive Director for North Texas Emergency Communications Center, explain his excitement for new technology in the PSAP and the benefit sharing information with other agencies and the community through technology.
In Dispatch & Reporting
Play video Next Gen Training: Thinking Outside the Box
Next Gen Training: Thinking Outside the Box
Hear Mindi Bartee, Training Specialist for the Greater Harris County 9-1-1 Emergency Network in Texas, share how the evolution of next generation technology has shaped their training program and increased confidence for the telecommunicators.
Play video Making the Job Easier for Our Dispatchers – CommandCentral Smart Transcription
Making the Job Easier for Our Dispatchers – CommandCentral Smart Transcription
Hear Michael Spencer share his excitement for the cloud-based tools and solutions that support his PSAP’s front-line dispatchers. Michael describes specific features within CommandCentral Smart Transcription that make the job easier.
Play video Trust and Doing the Job – PremierOne and VESTA 9-1-1
Trust and Doing the Job – PremierOne and VESTA 9-1-1
“Rock solid stability” – That’s how John Kalinowski describes the upgraded technology of his PSAP’s CAD and phone system. Hear John explain how PremierOne CAD and VESTA 9-1-1 provide operational flexibility and new ways to serve the public.
Play video Pushing the Edges on Technology and What it Means for 9-1-1
Pushing the Edges on Technology and What it Means for 9-1-1
Travis Jensen, 9-1-1 Program Manager for the State of Arizona, shares how evolving technology— cloud, AI and machine learning, is enhancing PSAP operations with new situational awareness while also appealing to a new generation of learners.
Play video Increased Data, Decreased Stress – Implementing New Technology – VESTA 9-1-1
Increased Data, Decreased Stress – Implementing New Technology – VESTA 9-1-1
Listen as Captain Gary Hill, 9-1-1 Coordinator and Training Officer in Warren County, New Jersey, shares his experience with VESTA 9-1-1. Learn how the added data and the system’s customization, functionality and ease-of-use saves time.
Play video Ready for Anything that Comes Our Way with the Help of VESTA 9-1-1
Ready for Anything that Comes Our Way with the Help of VESTA 9-1-1
Listen as Julie Packer, Dispatcher for the Saint George Consolidated Communications Center in Utah, explains how the efficiency of new call handling and mapping technology saves precious time and makes the job easier for telecommunicators.