Deploying CommandCentral Smart Transcription for the Third Most Populous County in the U.S.
Monette Hurtt, 9-1-1 Services Manager for Greater Harris County 9-1-1 Emergency Services Network in Texas, describes how the deployment of a new cloud-based transcription service has improved the call handling experience for telecommunicators.
In Dispatch & Reporting
Play video The Benefit of Change: Thought to Reality
The Benefit of Change: Thought to Reality
Terry Goswick Jr., 9-1-1 Executive Director for North Texas Emergency Communications Center, explain his excitement for new technology in the PSAP and the benefit sharing information with other agencies and the community through technology.
Play video Trust and Doing the Job – PremierOne and VESTA 9-1-1
Trust and Doing the Job – PremierOne and VESTA 9-1-1
“Rock solid stability” – That’s how John Kalinowski describes the upgraded technology of his PSAP’s CAD and phone system. Hear John explain how PremierOne CAD and VESTA 9-1-1 provide operational flexibility and new ways to serve the public.
Play video Increased Data, Decreased Stress – Implementing New Technology – VESTA 9-1-1
Increased Data, Decreased Stress – Implementing New Technology – VESTA 9-1-1
Listen as Captain Gary Hill, 9-1-1 Coordinator and Training Officer in Warren County, New Jersey, shares his experience with VESTA 9-1-1. Learn how the added data and the system’s customization, functionality and ease-of-use saves time.
Play video WAVE PTX Dispatch demonstration
WAVE PTX Dispatch demonstration
Learn how WAVE PTX dispatch capabilities ensure that from any Internet-enabled location, dispatchers can effectively manage day-to-day operations, with easy access to talkgroup scanning, multimedia communication, and location mapping and tracking.
Play video Ready for Anything that Comes Our Way with the Help of VESTA 9-1-1
Ready for Anything that Comes Our Way with the Help of VESTA 9-1-1
Listen as Julie Packer, Dispatcher for the Saint George Consolidated Communications Center in Utah, explains how the efficiency of new call handling and mapping technology saves precious time and makes the job easier for telecommunicators.
Play video Making the Job Easier for Our Dispatchers – CommandCentral Smart Transcription
Making the Job Easier for Our Dispatchers – CommandCentral Smart Transcription
Hear Michael Spencer share his excitement for the cloud-based tools and solutions that support his PSAP’s front-line dispatchers. Michael describes specific features within CommandCentral Smart Transcription that make the job easier.